First Minnetonka City Bank

Report Debit Card Fraud 24 Hours a Day: (800) 472-3272

Contact Us (952) 935-8663

Toll Free (888) 935-8191

 

Introducing Chip Cards | Enhanced security for your Visa® Debit Card and wider international acceptance

We now offer debit cards with chip technology. The embedded computer chip provides more security and wider international acceptance.

A microchip embedded in the card adds a new layer of protection against fraud for purchases made at the point of sale. Information programmed into the chip is personalized for your account and each transaction generates a unique code, adding an extra safeguard against unauthorized use and counterfeiting.


These cards are already in wide use around the world and are now becoming the standard in the U.S.

Frequently Asked Questions

What are chip cards?

A chip card - also called a smart card or an EMV card - is a debit or credit card that contains a microprocessor that enhances the security of cards during point-of-sale transactions.

These cards, already is use in much of the world, use a security standard originally developed by Europay, MasterCard and Visa (EMV) as a way to fight card fraud resulting from theft, skimming and counterfeiting. The EMV technology has been adopted by the other major card brands and issuers.

Is a chip card more secure than my current card?

Yes. Chip cards add an additional layer of security to the safeguards that already protect your card. Each time you use your chip card, it generates a code that is unique to that transaction. This makes it harder to counterfeit your card or to use it fraudulently for in-store purchases.

How do I use them?

When used at merchants with chip-enabled card terminals it's as easy as:

  1. Insert the card, face up and chip end first, into the terminal.
  2. Leave the card in the terminal during the entire transaction.
  3. Follow the instructions on the screen and either sign or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.

For merchants without chip-enabled terminals, you will 'swipe' your card through the terminal, just as you do today.

When will the change happen?

Even though chip cards have started being issued in the U.S. and some merchants have already installed chip-enabled card terminals for payment, the entire conversion process is expected to take a few years to complete.

That's why chip cards will continue to have a magnetic stripe on the back. That way, if a merchant's terminal or an ATM is not yet chip-enabled, your transaction can still be processed using the magnetic stripe as it is today.

Can I use my chip card anywhere?

Yes. Your chip card can be used virtually anywhere Visa® is accepted in the U.S. and around the world. If a merchant has a chip-enabled card terminal, you will insert your card during the transaction. In the U.S., you will still be able to 'swipe' your card to make your payment if a merchant has a regular terminal. You will need a PIN to be able to make a transaction at an ATM.

When will I get my chip card?

We are accelerating the rollout of these cards. You will receive your new card before the end of the month your current card expires regardless of the year.

Can I still use my current card?

You can use your current card until you get your chip card. At that time, activate your new chip card and start using it. Be sure to destroy your old card by cutting it up or shredding it.

What if a merchant isn't using a new chip-enabled terminal yet?

You will 'swipe' your card to make your purchase, just as you do today. Chip cards will continue to have the magnetic stripe on the back.

What do I do at an ATM?

The process is essentially the same as at a merchant. Insert your card, leave it in the ATM, and follow the prompts on the screen. Depending on the type of ATM, you might be prompted to re-insert your card. Leave the card in the ATM until the transaction is complete and the card is released, and then remove your card and any cash you might have withdrawn. A PIN is needed for ATM transactions.

What about online or phone purchases?

Provide your card information as you have done in the past. Chip cards will not change the way payments are made online or by telephone.

What is the difference between chip and signature and chip and PIN?

You may be asked to provide your signature or enter your PIN to complete a transaction when you use your card. You will need to use your PIN at ATMs and it may be required at some unattended terminals such as fuel pumps and payment kiosks.

Do I need to sign the back of the card?

Yes. You still need to sign the back of your card.

What if my card is lost or stolen?

It's important to report a lost or stolen card immediately by calling (888)935-8191 during business hours.  After hours call: (800) 472-3272.

Will chip cards prevent data breaches?

While chip cards won't prevent the types of large-scale data breaches that have hit some merchants, they do make it extremely difficult to produce counterfeit cards from that stolen data.

First Minnetonka City Bank is part of the MoneyPass® surcharge-free ATM network with more than 24,000 money-saving MoneyPass ATMs from coast-to-coast, you're never far from your money.  For more information on MoneyPass, including the locations nearest you, visit https://www.moneypass.com.   For even greater convenience, you can download the MoneyPass ATM locator app for your iPhone or Android Device.

The Visa Debit Card is the one card to carry for convenience, acceptance and simplicity.  For more information, contact us.

See Electronic Fund Transfers Disclosure for details.

Follow these steps to use your card at a chip-enabled terminal:

  1. Insert your card, face up and chip end into the chip-enabled terminal.
  2. Leave the card in the terminal during the entire transaction.
  3. Follow the instructions on the screen and either sign your name or enter your PIN as needed. Be sure to remove your card and take your receipt when the transaction is complete.

 

Learn More | Contact Our Personal Banking Specialists

Glen Lake: (952) 935-8663

14550 Excelsior Blvd.
Minnetonka, MN 55345
Hours & Directions

Country Village: (952) 935-5995

11500 Highway 7
Minnetonka, MN 55305
Hours & Directions

 

Report unauthorized activity

To report unauthorized activity or a lost or stolen Visa Debit Card, call (952) 935-5995 or (952) 935-8663 during our business hours. After hours, call (800) 472-3272.

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Enforce the Fair Housing Act and other civil rights laws to ensure the right of equal housing opportunity and free and fair housing choice without discrimination based on race, color, religion, sex, national origin, disability or family composition.

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3. Integrate fair housing plans into HUD's Consolidated Plans;

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